Terms of Service

Last updated: 7 October 2026

1. Who we are

Redie is a service of [company name, registration number, address] ("Redie", "we", "us"). You can reach us at hello@redie.ai. By using redie.ai or ordering a plan, you agree to these terms.

2. What Redie does

Redie helps webshops be found and bought from by AI assistants. We do three things:

• Measure. We ask AI assistants the questions your customers ask and report whether your shop is named.
• Feed. We prepare your product information in a form assistants can read and, on the Grow and Platform plans, host or deliver it.
• Fix. We fix technical blockers and prepare content improvements. Content changes wait for your approval.

3. What we do not do

• We do not handle payments. Orders and payments stay in your own shop and with your own payment provider.
• We do not guarantee that any AI assistant will mention, recommend or sell your products. We measure and improve your chances. We do not control the assistants, and they can change their answers at any time.
• We do not promise a specific ranking, traffic or revenue.

4. Plans and prices

• Monitor: €149 per month. Measurement and a monthly report.
• Grow: €490 to €990 per month, depending on the size of your catalogue. Includes everything in Monitor, plus feed and fixes.
• Platform: custom pricing, agreed in writing.

Introductory prices may apply to early customers. They are agreed with you in writing and stay valid for the period we state. Prices are in euros and exclude VAT unless stated otherwise. We invoice monthly.

5. Cancelling

Plans run month to month. You can cancel at any time by emailing hello@redie.ai. The plan then ends at the close of the month you are in. We do not refund months already started.

6. The free check

The first check is free. Please use it fairly: for your own shop or a shop you are allowed to check, and not in bulk or by automated scripts. We may limit or block use that puts a load on the service or on other people's websites.

7. Your side

You tell us the truth about your shop and give us the access we need to do the work. You stay responsible for your products, prices, descriptions and your own legal obligations to your customers. You approve content changes before we publish them.

8. Liability

We do our work with care. We are not liable for indirect damage, such as lost sales or lost profit. Our total liability for any claim is limited to the amount you paid us for the month in which the event happened. Nothing in these terms limits liability that cannot be limited by law, such as for intent or gross negligence.

9. Changes

We may update these terms. For paying customers, we announce material changes by email at least 30 days ahead. You can then cancel before they apply.

10. Governing law

Dutch law applies. Disputes go to the competent court in the Netherlands, unless mandatory consumer law says otherwise.

11. Company details and contact

[company name, registration number, address]
Email: hello@redie.ai